Tired of the back and forth of voicemail, text and email? Want to secure an appointment on the spot? Online booking is now available!! Book when and where you want!
Most people are appreciating being able to get on quickly and book an appointment straight away – at a time that is convenient to them – which is often outside practice hours We’re glad it’s working for you!
We are still working on trying to make it as user friendly as possible within the limitations of what our software provider allows right now. We have made changes from your feedback where we are able. Any feedback please let us know.
Here’s How It Works and Answers to Your Questions and Feedback:
LOGGING IN:
- Please check the post on what to expect here before booking an appointment
- Please do not Register as a New Client if you have been to the office before – doing this will only allow new client appointments to be booked. It will not allow regular visits to be booked
- Use the “Request New Passcode” option if you have been to the office before – even if you have never used online booking for our office.
- Passcodes are connected to your unique client record – we explain why below in the questions and feedback section
- Please save your passcode. You can reset it if you lose it but it’s quicker access for you if you save it
- Link your gmail account so you don’t have to remember the passcode –
1) Sign in to online booking using your passcode to login (use reset or contact us if you can’t get in)
2) Go to the Google Sign in Tab
3) Follow the steps
4) Once you have done that – next time you go to log in you should be able to select the “Sign In with Google” option
Please note – an email address can currently only be attached to one online booking record. If however you can’t remember codes for your family – use our new family booking option. If just booking one person – just use yours to book it. We’ll fix it later.
CHOOSING YOUR APPOINTMENT:
- Appointment times are dependent on the visit type you choose – so click on the correct visit type for your need – it will then show you what is available for that type
- Coming on Your Own? – Choose “1) Chiro Regular Single – I am Coming on My Own” (10 minutes plus gap)
- Coming as a Family, Couple or Household Group?
- NEW!!! You can book a family in all at once with one login – we just need you to tell us who is coming when you do the screening form that will be sent to after you book your appointment. This allows us to get all your files ready for your appointment!
- On setting up the appointment slots for a Family/Household Group we are expecting everyone in that group is attending together and therefore arriving together so the appointment time of the first person is the appointment time for everyone. You can come in one at a time but you need to be ready on time which is 10 minutes after the person from your family in front of you.
- Why? Extra time is allowed after the last member of the group’s visit to allow for making the next appointment, cleaning/sanitization etc
- We don’t need the extra 5 minutes in between if you are from the same household
- Booking this way allows for others in need to get an appointment
- Thanks for your understanding!
CAN’T SEE APPOINTMENTS FOR THE DAY OR WEEK YOU WANT?
This is normally because we are fully booked and the system is pushing the display forward to the next day there are appointments available.
Wait-list option – If you cannot find what you are looking for you may call/text 250 354 8822 or email and ask to be on the wait list – If you want to be on the wait-list please provide days and times you are looking for within the appointment hours offered by the practitioner. On rare occasions we may offer something outside those times however this is at the full discretion of the practitioner themselves. Appointment hours are listed on our website and are currently:
- Monday: 12:30-5:30
- Tuesday: 9:00-2:00
- Wednesday: 9:00-2:00
- Thursday: 12:30-5:30
- Please note that visits are currently restricted in Phase 3 of the Covid-19 Reopening (as per orders of Dr Bonnie Henry and our regulatory body)
CHECKING AND CONFIRMING YOUR APPOINTMENT:
- Check before you confirm – When you book an appointment – a pop up box will appear telling you the date and time that you booking. Check to make sure the day and time that you think you are selecting is the date and time that was selected before confirming the booking
- You will receive a confirmation message with the date and time of the appointment – consider checking this again and entering into your calendar – you may be able to use a shortcut provided in the message to quickly do this
FORMS, MSP AND EXTENDED HEALTH BILLING:
- New Client Intake and History forms are within the online booking system – no printing needed!
- Covid-19 Screening Form – link is emailed in your appointment reminder – no printing needed!
- Sometimes MSP will pay for part of the visit. We need your BC Personal Health Number (Care Card number) to check – please provide it when you fill in the intake form. Sorry we can only do this for BC – not other provinces.
- Extended Health (Private Health Insurance) – New Clients OR if change to Extended Health coverage – If you want us to bill please email or text us a photo of your card before your visit. Claire will be doing the extended health billing during your visit with Dr Tucker so she will need the details in advance. If you are not the main insured member please provide the Name and Date of Birth of that person and whether you are the Spouse or Child of that Insured Member
The Online booking page is here. There will always be a link under “Book” pinned to our website Menu as well
Let us know if you need any help. Claire is available remotely by phone,text or email to assist.
ANSWERING YOUR QUESTIONS AND FEEDBACK:
- Why have a passcode? This is unique to your record. That means that the appointment you book will be tied to all the super important information regarding your care including your clinical record and your billing information. This allows Dr Tucker to spend more time on you during the appointment (not spending time removing that record and finding the right one). It also means Claire can bill the right person – particularly important if there is Extended Health or MSP billing to be done for your visit. If for example a family member is taking the place of another family member the appointment needs to be changed to be under the correct family member’s name.
- Frustration over not being able to choose your own passcode. We get it! We have fed this back to our software company and are hoping that they will set up something to allow this in the future.
- Feedback about having to get a new passcode each time – You do not have to get a new passcode each time – You just need to save your passcode 🙂
- No option to have a single login for all family members. Unfortunately there is not an option to have one login for the whole family. Please consider saving passcodes for all family members in one place so you can quickly log in and log out to book each family member in. We have fed back to our software co the request to link family members to allow login. They add improvements based on demand from all offices they serve.
- Have your passcode but not the ones for your family members? Use yours and then let us know who is coming. We will change it in the system.
- Days/dates do not remain displaying at the top of the screen as you scroll down – We have raised this with our software provider and they have noted the request to change it
Prefer Texting or Emailing for appointments? Here are some Tips:
- Check our appointment hours first – they are always posted on our website. Blog posts have announcements of holidays and closures
- Within those times – provide some options of times that will work
- To avoid missing getting a spot – you can tell us to book it straight away if the times fit what you’ve said you need. If we don’t receive this instruction we do not hold appointments until we have received confirmation that you want what is offered
- If the booking is complicated eg several family members needing different times – it is better to call or book online as it gets very difficult to navigate this through a thread of texts and emails. Also as availability changes rapidly what is offered can change in the time it had taken for this to happen.