NEWS!!! Online booking now available!! Forgotten your passcode? Use the “Request New Passcode” option. If you have been to the office before and have never used online booking you can also use the “Request New Passcode” option.
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| Phase 3 Re-opening Plan Now that the state of emergency has been cancelled in BC, the mask mandate order has been lifted. So, according to the Provincial Health Officer : Masks are recommended in public indoor settings for all people 12 and older who are not yet fully vaccinated. Engage in careful social contact.If you or anyone in your family feels sick, stay home and get tested immediately. As well, Dr. Henry advised, “masks may be required in many facilities and many stores for example” and “we still will expect most people to be wearing masks in those indoor settings when we are around other people.” If you need any further clarification, feel free to contact us. |
Your Visit
So that we can ensure your protection and compliance to regulations, please respect the following procedures:
- Please complete the Pre-screening Form No printing is required and it is quick and mobile friendly. In preparation for this you may use these resources to self-assess in advance to be prepared for the screening: The Covid-19 Self-Assessment Tool
- Dr Tucker will meet you at the door and briefly ask you screening questions again
- You may bring your own mask, we can supply a disposable mask at no charge
- Please arrive no more than 5 minutes before your appointment to take your coat and boots off etc
- Please be on time. We no longer stagger bookings to allow for late arrivals. Your appointment time is especially for you. If you arrive between 1 and 5 minutes late you will be seen but your visit will be shortened/ If arrival is more than 5 minutes late you will not be seen and the visit will be charged.
- Go ahead and remove your coat and boots – bring your own slippers/indoor shoes should you wish to wear some. Sorry we will not be providing sandals.
- Wash or sanitize your hands – we use all natural non-toxic hand sanitizers and all natural non-toxic hand soaps
- No Physical Receptionist will be on site – please contact Claire for assistance at the methods below
- Sorry no drop in appointments or product sales – Book online, Call/Text 250 354 8822 or email help@drstevetucker.com for assistance – Claire will answer almost immediately during appointment hours
- Please do not wait to catch Dr Tucker between clients to ask him to “squeeze” you in. This can make our distancing and hygiene procedures more difficult and can cause anxiety among other clients, particularly those at higher risk of infection – contact Claire
- To purchase products or pay for an outstanding balance – please contact Claire to arrange a time or use a non contact method – SORRY – NO DROP INS
Payment Procedures
- Card Machine has an additional cover and is sanitized between uses
- E-transfer
- NEW! we can securely store your credit card in our system. This credit card storage service is of Security Level 1 PCI – the highest level possible
- Credit Card over the phone
- Extended health billing, payment collection and receipt issuing will generally be completed during your visit by Claire who is supporting Dr Tucker remotely
- Sometimes this may not be able to be done during your visit. If this happens you will receive an email with the result of the billing and if any balance is due
- Please check your Extended Health coverage in advance of your visit as we may not be able to tell you during the visit if it is covered
- Receipts will be issued for all visits by email after all billing and payments are processed
What are we doing?
- Pre-screening Form No printing is required and it is quick and mobile friendly
- Dr Tucker will again ask you those at the door before entry
- Reduced number of patient visits and gaps between visits to maximize distancing
- Changes if needed to allow for those with Chronic Health conditions or Seniors (eg time of visit)
- A gap between visits for cleaning and maximum distancing
- All items used in the delivery of care are sanitized between each visit
- Touch points eg Door handles, bathroom tap are sanitized regularly throughout the day
- Ecologically friendly non-toxic compliant cleaners and sanitizers used in cleaning
- Increased hand sanitization before and after treatments for staff
- Use of full PPE when necessary
- Appropriate handling of waste and laundry as per infection control guidelines set out by the BCCDC
- Posting of signage regarding infection control
- Removal of all fabric covered chairs and porous items
- Removal of children’s play area and toys
- Removal of any items not essential to the delivery of care
- Removal of beverage station
Please be prepared for the following Hand Hygiene Routine:
Rigorous hand hygiene with plain soap and water or alcohol-based hand rub (ABHR) is the most effective way to reduce the spread of illness. Both staff and patients/clients can pick up and spread germs easily, from objects, surfaces, food and people. Everyone should practice diligent hand hygiene.
How to practice diligent hand hygiene:
•Wash hands with plain soap and water for at least 20 seconds. Antibacterial soap is not needed for COVID-19.
•If sinks are not available, use alcohol-based hand rub containing at least 70% alcohol.
•If hands are visibly soiled, alcohol-based hand rub may not be effective at eliminating respiratory viruses. Soap and water are preferred when hands are visibly dirty.
•To learn about how to perform hand hygiene, please refer to the BCCDC’s hand hygiene poster.
•Paper towels should be disposed of in our non-touch waste-baskets lined with a garbage bag.
For patients/clients and staff, hand hygiene should be performed:
•On entering the clinic;
•On entering the examination/procedure room;
•On leaving the examination/procedure room;
•After using the washroom;
•After using a tissue for their face; and
•After coughing or sneezing.
Please be prepared for the Following Respiratory Etiquette:
•Cough or sneeze into their elbow sleeve or a tissue;
•Throw away used tissues and immediately perform hand hygiene;
•Refrain from touching their eyes, nose or mouth with unwashed hands; and
•Refrain from sharing any food, drinks, unwashed utensils, cigarettes, or vaping devices.